Frequently Asked Questions

Q: What is Physiotherapy?

Physiotherapy is the treatment of physical disability caused by injuries to muscles, bones and joints or change in health (joint replacement, stroke, repetitive strain).

Physiotherapists are the licensed health care professionals who are specially trained to assess patients, to prescribe suitable treatment programs, to monitor progress, and to provide hands-on assistance towards the goal of returning to activities (sports, work, family activities) or increase independence.

Q: What kind of physiotherapy treatment can I expect?

Your treatment depends on your specific requirements.  Prior to beginning any treatment, your physician’s report will be reviewed and your condition fully assessed by your physiotherapist.  If required, other health care professionals will also be consulted with your permission (release for will be signed to attain imaging reports x-ray, CTscan or MRI).  Your assessment will provide a blueprint for the most effective course of treatment.  Depending on your needs, treatment may include one or a combination of the following:

  • Manual Therapies such as mobilizations, manipulation or massage;
  • Therapeutic Procedures using modern equipment and methods;
  • Work-Related or Sports Therapies geared to specific problems;
  • Exercise Programs (strengthening/stretching); Educational Programs; Orthotic Services; Acupuncture
Q: What should I bring to my first appointment?

If you are a Worker’s Compensation Board (WCB) referral, bring your WCB claim number with you.  If you are an Autopac client, be sure all necessary forms are completed (see Forms Page).  If you have private insurance coverage, bring the appropriate forms with you.  Allow extra time to discuss these and other methods of payment with the receptionist.

Bring loose appropriate clothing so that the therapist can exam the area (measure strength, range of movement, evaluate the quality of the movement).

Q: What should I wear?

Comfortable leisure wear such as shorts and a t-shirt are appropriate for most treatments.  Your physiotherapist will let you know if you need to bring a bathing suit.  Changing rooms and shower facilities are available at all four D’Arcy Bain locations.

Q: What if I’m running late or can’t make an appointment?

You can help us stay on schedule by making an effort to arrive to your appointment on time.  If you must cancel an appointment, please give us 24-hours notice (an answering machine will take your message on evenings, weekends and holidays) or a $25 service charge may be charged.

We ask for your understanding if circumstances beyond our control result in appointment delays.  If you cannot fit the delay into your timetable, we’ll be happy to reschedule your appointment.

Q: What about additional paperwork?

As part of the team effort, it’s important that your doctor be made aware of your progress.  We will get a release of information form signed to enable us to get copies of your imaging reports (x-ray, CTscan or MRI) or surgical reports. To ensure ongoing communications, please advise your therapist and the receptionist of your doctor appointments in advance so that we can provide a progress report at no charge.